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Customer Service Executive - Sales - NCV Finance Other OEM - Motor Finance at Tata Capital

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skill, Negotiation Skill, Market/Industry Knowledge, Analytical Skill, Product Knowledge, Execution Excellence, Customer Centricity

Industry

Financial Services

Description

Key Accountabilities: Lead Generation Generates lead for deals through interactions with DSE or through channel partners/open market Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries Cross-selling product offerings to customers Educates customer with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management Maintaining relationship with assigned dealer Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan applications KPIs: Units Disbursed 1st EMI Resolution RC Collection Qualification: Any Graduate Experience: 0-2 years’ work experience only in Vehicle Sales Skills & Competencies Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioural Competencies Execution Excellence Customer Centricity

Responsibilities

The role involves lead generation through various channels and managing end-to-end customer relationships, including explaining products and resolving sales queries. Key duties also include maintaining dealer relationships, processing loan applications, and coordinating with internal operations and credit teams for smooth processing.