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Customer Service Executive - Sales - NCV Finance Other OEM - Motor Finance at Tata Capital

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Generation, Customer Relationship Management, Cross-selling, Dealer Relationship Management, Deal Processing, Data Entry, Stakeholder Management

Industry

Financial Services

Description

Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction Key Accountabilities: Lead Generation Generates lead for deals through interactions with DSE or through channel partners/open market Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries Cross-selling product offerings to customers Educates customer with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management Maintaining relationship with assigned dealer Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan applications

Responsibilities

Customer Service Executives are tasked with managing client expectations and developing business solutions to generate revenue, enhance brand loyalty, and improve customer satisfaction. Key duties include generating leads, managing end-to-end customer relationships, cross-selling products, and ensuring smooth loan application processing through internal coordination.