REQUIREMENTS:

• Min 2 years of working experience in customer service field
• Experience in using Microsoft office and SAP
• Comfortable to work in fast paced environment
  We regret that only shortlisted candidate will be notified.

• Handle customer enquiries via email and phone, ensuring excellent service at every interaction
• Manage stock reservations, delivery scheduling, invoicing, and order tracking
• Coordinate with internal teams (sales, purchasing, warehouse, service, operations) to resolve issues and support smooth order fulfilment
• Prepare customer reports (e.g. ETA, order status, POD, serial numbers) and assist with RMA/cancellation requests
• Liaise with vendors for deal approvals and rebate programs
• Build and maintain strong relationships with customers and resellers, educating them on tools and processes for seamless transactions
• Support process improvements and undertake other duties as assigned