Customer Service Executive at Sika AG

Kota Kinabalu, Sabah, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Processing, Customer Service, Stock Allocation, Sales Support, Document Preparation, Communication, Organizational Skills, Computer Skills

Industry

Chemical Manufacturing

Description

Company Description Sika was first established in Malaysia in 1989 and full operations commenced in 1991 through its wholly-owned subsidiary, Sika Kimia Sdn Bhd, with the completion of its local head office and production plant in Nilai, Negeri Sembilan. Since then, the company has gained a leading position in the country with the acceptance and endorsement of its products for construction and industrial applications by local and international proponents. In the Construction sector, our business activities cover the full spectrum of project types ranging from infrastructural development to buildings, from institutional facilities to manufacturing plants. We service our direct customers – concrete producers, contractors and distributors – and stay close to them through our central sales & marketing office in Petaling Jaya and a network of sales offices in Penang, Johor Bahru, Kuantan, Kuching and Kota Kinabalu. In 2014 our presence in the Malaysian construction continued to grow when our Ipoh Plant was built and running to meet customer demands. In Malaysia, our Industry Division is the clear market leader in the automotive glass replacement sector (AGR) and the “Sikaflex” brand is instantly recognized as a mark for quality, reliability and performance. In the automotive OEM sector, we are the approved supplier to top German car markets such as Mercedes Benz and BMW. Meanwhile, Sika leads the field in total bonding, sealing, damping, reinforcing and protection solutions for bus, truck and rail vehicle manufacturing, and for the assembly of appliances, industrial equipment and building components. Sika Kimia Sdn Bhd currently employs more than 340 people in Sales & Marketing, Technical Service, Finance, HR & Administration, Laboratory, Production, Purchasing, Customer Service and Warehouse. Job Description Order processing, monitoring/update on stock allocation/readiness & providing regular update to customers with regards to their orders. Main Tasks To process all incoming orders assigned & provide acknowledgement to customer. Managing back-orders, stock allocation & providing regular updates to customer. To notify & provide order confirmation to customer for all orders which are ready to be delivered/collected. Daily support to sales team by providing back-order report. Preparing & issuing all the required documents for customer orders to be released out i.e: Picking List, Proforma Invoice & Packing List. Proactively interact with Sales, Warehouse, Production, QC, Finance, HR and other relevant stakeholders/departments to ensure completion of assigned tasks & meeting the strategic direction of the business. Responding proactively to customer inquiries. Preparing forecast sales to superior on weekly basis. Others Any other tasks assigned from time to time Security Maintain Sika information with appropriate secrecy and adhere to policies regarding confidential information. Qualifications Minimum SPM or Diploma in any field with of without working experience. in the related field (supply-chain, warehousing/logistic, manufacturing) Fluent in written and oral - English and Bahasa Malaysia. Ability to communicate in Mandarin or other Chinese dialect would be an added advantage. Additional Information Good organizational skills with ability to prioritize and work independently with little supervision. Self-motivate & trustworthy. Good computer skills in Microsoft applications i.e: Word, Excel & PowerPoint. Ability to learn fast for new system.

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Responsibilities

The Customer Service Executive will process incoming orders, manage back-orders, and provide regular updates to customers regarding their orders. They will also interact with various departments to ensure task completion and respond proactively to customer inquiries.