CUSTOMER SERVICE EXECUTIVE

We are recruiting an experienced Customer service executive to a join our East Yorkshire Hub based in Hull City Centre as we continue to expand! Do you have energy and an enthusiastic professional approach to deliver a top-quality service and get results in an account management environment? Do you want to work in a role that you can truly make your own? If so, we want to hear from you!

JOB DESCRIPTION

As a Customer service executive you will be responsible for the growth and success of existing business along with being tasked at growing and maximising new business opportunities. Your duties will include;

• Candidate attraction, management and retention
• Developing an excellent understanding of clients, their industry, culture, environment and requirements to always provide the best possible service
• Increasing the growth in our existing client base
• Up selling and cross selling to promote our added services and maximise opportunities
• Liaising with clients and candidates daily to fulfil staffing requirements and maximise work opportunities for candidates
• Conducting thorough telephone interviews with candidates and booking them face to face interviews with our recruitment consultants
• Carrying out Right To Work checks and ensuring all candidates are fully compliant
• Assisting with payroll duties - collating staffing hours, managing holiday entitlements, inputting hours into Bullhorn Scheduler and dealing with any payroll queries
• Meeting and greeting candidates in our office
• Carrying out routine in house audits

ABOUT US

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we’re happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice

• Candidate attraction, management and retention
• Developing an excellent understanding of clients, their industry, culture, environment and requirements to always provide the best possible service
• Increasing the growth in our existing client base
• Up selling and cross selling to promote our added services and maximise opportunities
• Liaising with clients and candidates daily to fulfil staffing requirements and maximise work opportunities for candidates
• Conducting thorough telephone interviews with candidates and booking them face to face interviews with our recruitment consultants
• Carrying out Right To Work checks and ensuring all candidates are fully compliant
• Assisting with payroll duties - collating staffing hours, managing holiday entitlements, inputting hours into Bullhorn Scheduler and dealing with any payroll queries
• Meeting and greeting candidates in our office
• Carrying out routine in house audit