Key Responsibilities

• Build and maintain strong relationships with clients, providing timely support and account assistance.
• Coordinate payment settlements and monitor settlement progress to ensure timely and accurate processing.
• Monitor payment operations and identify service issues or transaction irregularities, escalating when necessary.
• Handle customer inquiries, service requests, and complaints in a professional and timely manner.
• Assist clients in increasing business activity by providing operational support and recommending appropriate solutions.
• Prepare operational reports and maintain accurate business records.
• Collaborate with internal teams to improve service quality and operational efficiency.
• Perform other customer support and operational tasks as assigned.