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Customer Service Executive-SUPPORT SERVICES-Customer Service at Kotak Mahindra Bank

Kottayam, kerala, India -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, MS Office, Quick Thinking, Interpersonal Skills, Complaint Analysis, Problem Solving, Customer Dissonance, Resolution Skills, Retail Assets Experience, Siebel Knowledge, Core Knowledge

Industry

Banking

Description

Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them. Job Requirements Graduate Excellent written and oral communication skills Eye for details Proficient in MS Office applications Prior experience of Customer Service in Retail Assets will be an added advantage Should be a quick thinker and be able to communicate resolution/solutions to customers effectively Strong interpersonal Skills Knowledge of systems like Siebel, Core

Responsibilities

The role involves end-to-end resolution of customer requests and complaints, ensuring quality communication within defined turnaround times. Additionally, the position includes preparing management information systems (MIS) reports and analyzing complaints to identify areas for improvement.