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Customer Service Executive-SUPPORT SERVICES-Customer Service at Kotak Mahindra Bank

Ahmedabad, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

0.0

Posted On

25 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Complaint Resolution, Communication, MS Office, MIS Analysis, Siebel, Core Banking Systems, Interpersonal Skills, Problem Solving, Attention To Detail, Retail Assets

Industry

Banking

Description

Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them. Job Requirements Graduate Excellent written and oral communication skills Eye for details Proficient in MS Office applications Prior experience of Customer Service in Retail Assets will be an added advantage Should be a quick thinker and be able to communicate resolution/solutions to customers effectively Strong interpersonal Skills Knowledge of systems like Siebel, Core

Responsibilities

The role involves providing end-to-end resolution for customer requests, complaints, and escalations while maintaining quality communication. Additionally, the incumbent will prepare MIS reports to analyze customer dissonance and suggest improvements.