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Customer Service Executive-SUPPORT SERVICES-Customer Service at Kotak Mahindra Bank
Surat, gujarat, India -
Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Complaint Resolution, MIS Reporting, Written Communication, Oral Communication, MS Office, Interpersonal Skills, Siebel, Core Banking Systems

Industry

Banking

Description
Customer Service Manager - Support Services-Customer Service   Job Role End to End Resolution of  Requests / Complaints , escalations received from the customers , regulators and senior  Management with quality communication within the defined Turn around time.   Preparing weekly ,Fortnight and Monthly MIS   Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.     Job Requirements  Graduate  Excellent written and oral communication skills Eye for details  Proficient in MS Office applications  Prior experience of Customer Service in Retail Assets  will be an added advantage  Should be a quick thinker and be able to communicate resolution/solutions to customers effectively Strong interpersonal Skills   Knowledge of systems like Siebel, Core  
Responsibilities
Manage end-to-end resolution of customer requests, complaints, and escalations within defined turnaround times. Prepare weekly and monthly MIS reports to analyze customer dissonance and suggest improvement strategies.