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Customer Service Executive-SUPPORT SERVICES-Customer Service at Kotak Mahindra Bank

Ranchi, Jharkhand, India -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem Solving, Time Management, Reporting, Interpersonal Skills, MS Office, Siebel, Core Systems

Industry

Banking

Description

Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them. Job Requirements Graduate Excellent written and oral communication skills Eye for details Proficient in MS Office applications Prior experience of Customer Service in Retail Assets will be an added advantage Should be a quick thinker and be able to communicate resolution/solutions to customers effectively Strong interpersonal Skills Knowledge of systems like Siebel, Core

Responsibilities

The role involves the end-to-end resolution of requests and complaints received from customers, regulators, and senior management, ensuring quality communication within defined turnaround times. This includes preparing weekly, fortnightly, and monthly MIS complaint analyses to identify major areas of customer dissonance and suggest reduction strategies.