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Customer Service Executive-SUPPORT SERVICES-Customer Service at Kotak Mahindra Bank

Madurai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem Solving, Time Management, Attention To Detail, Ms Office, Interpersonal Skills

Industry

Banking

Description

Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them. Job Requirements Graduate Excellent written and oral communication skills Eye for details Proficient in MS Office applications Prior experience of Customer Service in Retail Assets will be an added advantage Should be a quick thinker and be able to communicate resolution/solutions to customers effectively Strong interpersonal Skills Knowledge of systems like Siebel, Core

Responsibilities

The role involves the end-to-end resolution of requests and complaints escalated by customers, regulators, and senior management, ensuring quality communication within defined turnaround times. This includes preparing weekly, fortnightly, and monthly MIS complaint analyses to pinpoint major areas of customer dissatisfaction and suggest reduction strategies.