Job Description

Roles & Responsibilities

• Handle customer inquiries through calls
• Provide accurate information and assistance to customers
• Resolve customer complaints and issues professionally
• Maintain customer records and update information in the system
• Coordinate with other departments to ensure customer satisfaction

Desired Candidate Profile

• � Graduate – Mandatory
• Excellent verbal and written communication skills
• Good command of English
• Customer service experience is preferred
• Good computer skills and basic knowledge of MS Office
• Strong customer-handling and problem-solving skills
• Friendly, professional, and positive personality
• Ability to handle customer inquiries and complaints professionally
• Willingness to work in shifts, weekends, or public holidays if required

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