Customer Service Executive at THERMO FISHER BIOPHARMA SERVICES PTE LTD

, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Quotations, Master Data Maintenance, Problem-Solving, Attention To Detail, Organizational Skills, Prioritization, Time Management, Collaboration, Initiative, Escalation Management, Stakeholder Relationship Management, Diplomacy, Microsoft Office, SAP

Industry

Biotechnology Research

Description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances. REQUIREMENTS: Minimum 2 years of customer service experience and order processing (handling end to end transactions in Quote to Bill) is preferred. Preferred Fields of Study: Business Administration, Science, or related field Fluent in BM & English communication and written skills in. Demonstrated proficiency in Microsoft Office applications. Experience with ERP, SAP systems is preferred. Excellent problem-solving abilities and attention to detail. Strong organizational skills with ability to prioritize multiple tasks effectively Initiative-taking with a positive, collaborative mindset Ability to handle complex customer requirements and manage escalations professionally Ability to multi-task, prioritize and time management in order to meet customer commitments in a fast-paced and dynamic environment. Positive attitude and willing to learn. Ability to develop and maintain effective relationships with internal and external stakeholders. Demonstrated judgment and diplomacy in customer interactions. Capacity to work independently and handle ambiguous situations. Willingness to participate in cross-training and support activities as needed. Ability to work independently in a standard office environment with regular computer use. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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Responsibilities

The role involves providing exceptional support throughout the customer lifecycle, focusing on administration, order management, quotations, and master data maintenance within a diverse team environment. Responsibilities also include collaborating cross-functionally to deliver outstanding service while maintaining high standards of accuracy and professionalism.