Customer Service Executive

at  Times Publishing Group

REQUIREMENTS:

• Minimum of an ‘O’ Level qualification or equivalent.
• At least 2 years of work experience, preferably in customer support.
• Patient, responsible, and detail-oriented.
• Strong team player with excellent interpersonal and communication skills.
• Proficient in computer applications, including Microsoft Excel.

• Process customer orders and handle returns efficiently.
• Collaborate with customers, sales and marketing teams, and the warehouse to ensure smooth order fulfillment and returns processing.
• Manage orders and returns on customer web portals or e-portals as required.
• Respond to customer inquiries via phone and email in a timely and professional manner.
• Perform assigned administrative tasks, including preparing reports as requested.
• Coordinate with publishers, freight forwarders, product managers, and the warehouse to track urgent shipments and address issues related to incoming shipments.
• Support additional tasks within the customer service department as needed.