TRANSWORLD GLS (SINGAPORE) PTE. LTD. is hiring a Full time hours Customer Service Staff role in Bukit Merah, Singapore. Apply now to be part of our team.
Job Title: Customer Service Officer / Executive
Location: Lower Delta, Singapore
Employment Type: Full-Time
Industry: Freight Forwarding / Logistics
Salary: $2,400 – $3,400 per month
Working Hours: Monday to Friday, 9:00am – 6:00pm
Availability: Urgent hire — able to start on short notice preferred

REQUIREMENTS

• Minimum O Level education
• 1 year of relevant work experience preferred (logistics/freight forwarding an advantage) — entry-level candidates with strong willingness to learn will be considered
• Knowledge of sea and air freight procedures is preferred (training provided for entry-level)
• Positive attitude, good communication skills, and able to manage customer disputes effectively
• Knowledge of costing/pricing is an advantage
• Able to work independently and as part of a team in a fast-paced environment
• Proficiency in English and Mandarin (to liaise with Mandarin-speaking customers and partners)
• Singaporeans and PRs only

ABOUT THE ROLE

We are seeking a proactive and customer-focused Customer Service Officer / Executive to join our forwarding team. You will play a key role in providing shipping solutions for customers, ensuring smooth coordination for import and export shipments, and delivering excellent service from booking to delivery.