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Customer Service Executive - Two Wheeler Loans - Vriddhi - Mayiladuthurai - at Tata Capital

Mayiladuthurai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Loan Disbursement, Sales Promotion, Client Relationship Management, Vendor Management, Distribution Channel Development, Staff Training, Market Analysis, Regulatory Compliance, Audit Compliance, Cross-selling

Industry

Financial Services

Description

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. • Identify target areas for prospective business • Pre-screen customer segments as per the organization norms • Ensure the number of log in along with disbursement • Sanction ratio target achievement • Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements • Execute sales promotion activities to build customer interest in the TCFSL brand • Build strong client relationships both internally and externally and build a strong brand identification with potential customers. • Ensure vendor empanelment and develop relationships with new vendors. • Develop strong distribution channels • Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. • Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline

Responsibilities

The role involves achieving retail loan disbursement targets while maintaining high customer satisfaction and ensuring compliance with audit and RBI regulations. You will also be responsible for identifying business opportunities, managing vendor relationships, and developing distribution channels.