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Customer Service Executive - Two Wheeler Loans - Vriddhi - Rewa - Ashirwad at Tata Capital
Rewa, Madhya Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Loan Disbursement, Delinquency Management, Customer Segmentation, Sales Promotion, Client Relationship Building, Vendor Management, Distribution Channel Development, Staff Training, Compliance, RBI Regulations, Cross-Selling

Industry

Financial Services

Description
To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. • Identify target areas for prospective business • Pre-screen customer segments as per the organization norms • Ensure the number of log in along with disbursement • Sanction ratio target achievement • Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements • Execute sales promotion activities to build customer interest in the TCFSL brand • Build strong client relationships both internally and externally and build a strong brand identification with potential customers. • Ensure vendor empanelment and develop relationships with new vendors. • Develop strong distribution channels • Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. • Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline
Responsibilities
The primary responsibility is achieving retail loan disbursement targets while maintaining minimum delinquency, which involves identifying target areas and pre-screening customers according to organizational norms. Additionally, the role requires ensuring high customer satisfaction, executing sales promotions, and building strong internal and external client relationships.