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Customer Service Executive - Two Wheeler Loans - Vriddhi - Theni - Madurai at Tata Capital

Theni, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Promotion, Customer Relationship Management, Vendor Management, Distribution Channel Development, Staff Training, Product Knowledge, Compliance, Disbursement Target Achievement, Customer Satisfaction, Cross-selling

Industry

Financial Services

Description

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. • Identify target areas for prospective business • Pre-screen customer segments as per the organization norms • Ensure the number of log in along with disbursement • Sanction ratio target achievement • Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements • Execute sales promotion activities to build customer interest in the TCFSL brand • Build strong client relationships both internally and externally and build a strong brand identification with potential customers. • Ensure vendor empanelment and develop relationships with new vendors. • Develop strong distribution channels • Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. • Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline

Responsibilities

The primary responsibility is achieving retail loan disbursement targets while maintaining minimal delinquency by identifying target areas and pre-screening customers according to organizational norms. This role also involves ensuring high customer satisfaction, cross-selling multiple products, executing sales promotions, and building strong client and vendor relationships.