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Customer Service Executive - UCV Finance - Motor Finance - Sales - Aurangab at Tata Capital

, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Generation, Customer Relationship Management, Sales, Cross-selling, Dealer Relationship Management, Deal Processing, Data Entry, Communication Skill, Negotiation Skill, Market Knowledge, Industry Knowledge, Analytical Skill, Product Knowledge, Execution Excellence, Customer Centricity

Industry

Financial Services

Description

Key Accountabilities: Lead Generation * Generates lead for deals through interactions with DSE or through channel partners/open market Customer Relationship Management * End to end customer relationship management including explaining product offerings and resolving sales queries * Cross-selling product offerings to customers * Educates customer with information to build their understanding of issues and capabilities * Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management * Maintaining relationship with assigned dealer Deal Processing * Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) * Internal Stakeholder Management * Interact with operations and credit team in order to ensure smooth processing of loan applications KPIs: 1. Units Disbursed 2. 1st EMI Resolution 3. RC Collection Qualification: Any Graduate Experience: 0-2 years’ work experience only in Vehicle Sales Skills & Competencies Functional Competencies * Communication Skill * Negotiation Skill * Market/Industry Knowledge * Analytical Skill * Product Knowledge Behavioural Competencies * Execution Excellence * Customer Centricity

Responsibilities

The role involves generating sales leads, managing customer and dealer relationships, and performing end-to-end deal processing. You will also be responsible for cross-selling products and coordinating with internal credit and operations teams to ensure smooth loan application processing.