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Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sa at Tata Capital

, , India -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Generation, Customer Relationship Management, Post Disbursal Documentation, Collection Management, Communication Skills, Sales Training, Customer Needs Assessment, MIS Reporting, Productivity Metrics, Finance Schemes, Dealer Management, Business Sourcing, Portfolio Maintenance, Team Collaboration, Sales Objectives, Market Analysis

Industry

Financial Services

Description

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealer’s staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers’ need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation – to maintain the targeted ratio.

Responsibilities

The Customer Service Executive is responsible for generating leads and business from assigned dealerships and maintaining relationships with dealers. They will ensure proper implementation of finance schemes and provide guidance to customers regarding these schemes.