Customer Service Executive (US Shift) at Black & Grey HR

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

2500.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Client Coordination, Communication, Coordination, Problem Solving, Export Documentation, E-commerce Operations, Order Processing, Logistics Coordination, Shipment Tracking, US Shift

Industry

Description

Black & Grey HR is hiring for a leading home textiles manufacturing and export company with a strong global presence and a growing footprint in the e-commerce segment. Our client is looking for a Customer Service Executive (Senior Executive Officer level) to manage customer order coordination, communication, and execution for their international markets. The Customer Service Executive will be responsible for managing the end-to-end customer order lifecycle, ensuring seamless coordination between internal teams, customers, and logistics partners. The role requires strong communication skills, operational coordination, and experience working with export documentation and e-commerce operations. This position operates in a hybrid work model, requiring the candidate to be present in the Noida office for approximately 2–3 hours daily, with the remaining work carried out remotely. Key Responsibilities - Manage end-to-end customer order processing from order confirmation to final delivery. - Coordinate with internal teams including production, logistics, and sales to ensure timely order execution. - Handle customer communication, responding to inquiries, updates, and resolving issues efficiently. - Prepare and manage export documentation in coordination with logistics and compliance teams. - Track shipments and ensure smooth order fulfillment and post-shipment follow-ups. - Maintain accurate records of orders, shipment schedules, and customer interactions. - Ensure high levels of customer satisfaction through proactive communication and problem resolution. Requirements - 4–6 years of experience in customer service, order management, or client coordination. - Background in home textiles, manufacturing, or related export-oriented industries preferred. - Prior exposure to e-commerce operations is highly desirable. - Experience handling export documentation and international order coordination. - Strong communication, coordination, and problem-solving skills. - Ability to work effectively in a US shift environment. Benefits - Attractive Salary + Benefits

Responsibilities

The Executive will manage the end-to-end customer order lifecycle, from confirmation to final delivery, ensuring seamless coordination between internal teams, customers, and logistics partners. Key duties include handling customer communication, preparing export documentation, tracking shipments, and maintaining accurate order records.