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Customer Service Expert - French - Greece at JUJUR

Kos, Aegean, Greece -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, English Proficiency, iOS, MacOS, Customer Support, Troubleshooting, Communication Skills, Case Management, Account Security

Industry

Business Consulting and Services

Description

Position: Customer Service Expert Work model: Remote Location: Greece Employment type: Full-time What you will do: Communicate with customers via phone, chat & e-mail Track and follow cases to ensure they closed in an efficient and timely manner Maintain high customer satisfaction, representing a major brand Provide troubleshooting for mobile devices (mobile phones, tablets & more) Assist customers to manage/secure their account & passwords Set-up repairs for hardware-related issues Listen to see if there are potential sale opportunities Escalate unresolved cases by contacting 2nd level support Interaction Experts Maintain high customer satisfaction What you will bring: Fluency in French Advanced English knowledge Familiarity with iOS and/or MacOS, or comparable technology, is preferred Great communication skills Prior customer support experience would be an advantage Strong troubleshooting skills What we offer Complete support to help you ease your relocation to Greece (Athens or Thessaloniki), we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you Competitive monthly salary + 2 extra salaries per year Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Free online Greek language course

Responsibilities

Provide technical troubleshooting and account support for mobile devices via phone, chat, and email. Ensure high customer satisfaction by efficiently managing cases and identifying potential sales opportunities.