Required Qualifications

• Bachelor's degree or higher in Business Administration, Communications, Marketing, Management, or a related field, or equivalent professional experience.
• At least 2 years of professional customer service experience.
• At least 1 year of experience in AI training or related work, such as data annotation, AI evaluation, model training, or response evaluation.
• Strong understanding of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
• Experience managing customer inquiries, complaints, service requests, and escalations.
• Excellent spoken English proficiency.
• Ability to communicate clearly, naturally, and professionally in spoken conversations.
• Strong active listening, empathy, conflict resolution, and problem-solving skills.
• Ability to adapt communication style to different customer situations.
• Reliable, self-directed, and able to maintain consistent quality in a remote contractor environment.
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