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Customer Service Expert - Spanish - Athens at JUJUR

Municipality of Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spanish Fluency, English Proficiency, Communication Skills, Customer Support, Troubleshooting, Case Management, Account Security

Industry

Business Consulting and Services

Description

Position: Customer Service Expert Work model: (Remote) after training Location: Athens Employment type: Full-time What you will do: Communicate with customers via phone, chat & e-mail Track and follow cases to ensure they closed in an efficient and timely manner Maintain high customer satisfaction, representing a major brand Assist customers to manage/secure their account & passwords Set-up repairs for hardware-related issues Escalate unresolved cases by contacting 2nd level support Interaction Experts Maintain high customer satisfaction What you will bring: Fluency in Spanish Advanced English knowledge Great communication skills Prior customer support experience would be an advantage Strong troubleshooting skills What we offer Complete support to help you ease your relocation to Greece, we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you Competitive monthly salary + 2 extra salaries per year Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Free online Greek language course

Responsibilities

Communicate with customers via phone, chat, and email to resolve account and hardware issues. Track cases to ensure timely closure and maintain high customer satisfaction for a major brand.