LOCATION: SWINDON, WILTSHIRE, SN5 6PE

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

ABOUT THE ROLE

As a Customer Service Fleet Admin you will be joining the experienced team at Arval UK. You’ll be managing all processes requests relating to our vehicles during their life. Supporting customers, by processing complex tasks in line with deadlines by managing the outcome and working with external suppliers to minimise risks to the business.
Communication will be varied, from answering emails to calling suppliers and third-party agencies. You’ll be focused on delivering excellent customer service with a proactive approach to managing the workload.

SOME OF YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• Prioritising multiple tasks at one time to ensure customers are satisfied whilst managing a high volume of work through to completion.
• Talking to regulated and corporate customers via phone call and email.
• Communicating with internal stakeholders and third parties.
• Dealing with escalation to provide excellent customer service and get to a resolution.