ABOUT US:

Established in 2015, HSEnergy Group has established itself as a leading force in the renewable energy sector. Boasting an impressive track record spanning over 8 years, we have proudly contributed to the sustainable transformation of homes and businesses across England and Wales, installing thousands of cutting-edge solar, storage and EV charging systems.

THE CUSTOMER SERVICE MANAGER

We are seeking an experienced CS Manager to join our team. In this role, you will be responsible for overseeing the daily operations of our Customer Support teams, ensuring that all employees are supported and able to perform their duties efficiently and in accordance with company standards.

JOB REQUIREMENTS:

-Addressing customer issues and ensuring that the service provided by staff meets company standards.
-Supporting the HR team with the onboarding and offboarding processes.
-Managing administrative functions.
-Coordinating and scheduling training and performance evaluations.
-Maintaining a safe and efficient work environment.
-Supporting both office and field teams.

REQUIRED SKILLS:

-Previous experience as a Customer Service Manager, particularly in the renewable energy sector, is strongly preferred.
-Conflict Resolution Skills
-Ability to delegate tasks while monitoring progress.
-Can work independently and use own initiative.
-Strong verbal and written communication skills.
-Good team player
-A proactive and organised approach to workload
-Ability to work alongside multiple departments and cover duties when required

Please refer the Job description for details