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Customer Service for French IT Support - Greece, Fully Paid Relocation at Mercier Consultancy

, , Greece -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French, English, IT support, Customer service, Troubleshooting, Technical support, Communication, Problem-solving, Interpersonal skills, Ticketing systems, Customer support software

Industry

Holding Companies

Description

Mercier Consultancy is thrilled to offer a Customer Service role specializing in French IT Support, located in Greece with a fully paid relocation package! This is a fantastic opportunity for French-speaking professionals looking to advance their careers in IT support while enjoying the vibrant lifestyle that Greece has to offer. As a Customer Service Representative, you will provide expert IT support and assistance to French-speaking clients, ensuring swift resolution of technical issues and delivering excellent customer experiences. Responsibilities Offer dedicated IT support and customer service in French via phone, email, and chat. Guide customers through troubleshooting steps to resolve technical issues effectively. Document customer interactions and solutions accurately within support systems. Collaborate with technical teams to escalate and manage complex issues. Stay informed about the latest IT products, services, and procedures. Deliver timely, professional, and empathetic customer support. Participate in ongoing training to improve technical knowledge and customer service skills. Fluency in French and English, both spoken and written. Please specify your nationality and native language in your C.V. and/or cover letter. Previous experience in customer service or IT support roles is preferred. Strong communication, problem-solving, and interpersonal skills. Willingness to relocate to Greece; relocation expenses will be fully covered. Ability to work efficiently in a dynamic and fast-paced environment. Basic technical aptitude and familiarity with IT support concepts. Experience with customer support software and ticketing systems is beneficial. Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

Provide dedicated IT support to French-speaking clients via phone, email, and chat while troubleshooting technical issues. Document interactions accurately and collaborate with technical teams to resolve complex problems.