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Customer Service for Italian-speaking IT Support - Athens, Fully Paid Reloc at Mercier Consultancy

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT support, Customer service, Technical troubleshooting, Problem resolution, CRM software, Italian language, English language, Communication skills, Technical documentation, Problem-solving, Organizational skills

Industry

Holding Companies

Description

Mercier Consultancy is pleased to offer an exciting opportunity for a Customer Service Representative specialized in IT Support for our Italian-speaking clients, based in Athens. This role includes a fully paid relocation package to help you smoothly transition to your new home in Greece. In this role, you will provide professional IT support and outstanding customer service to Italian-speaking customers, assisting them with technical issues and guiding them through troubleshooting processes. Your expertise will help ensure a seamless and positive experience for users of various products and services. Responsibilities Deliver expert IT support and customer service in Italian through multiple channels including phone, email, and chat Assist customers with technical issues, troubleshooting, and problem resolution Accurately document customer interactions and technical solutions in the CRM system Collaborate with technical teams to escalate and resolve complex issues Provide clear and patient guidance to customers of varying IT proficiency levels Fluency in Italian and English with excellent verbal and written communication skills Strong technical knowledge and experience in IT support or related fields Proven customer service skills with patience and problem-solving abilities Willingness to relocate to Athens, Greece (relocation fully paid) Ability to manage multiple technical inquiries efficiently Detail-oriented with good organizational skills Prior experience with CRM software and support tools is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More!

Responsibilities

Provide expert IT support and customer service to Italian-speaking clients via phone, email, and chat. Collaborate with technical teams to resolve complex issues while maintaining accurate documentation in the CRM system.