Customer Service (Freelance) at Carousell Group

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Empathy, Active Listening, Time Management, Google Suite, Zendesk, Flexibility, Technical Support, Live Chat, Email Support, Team Collaboration, Customer Satisfaction, SOP Compliance, Product Knowledge

Industry

Software Development

Description

Deskripsi Perusahaan Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners. Laku6 is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Laku6 is the leading AI-first end-to-end Electronics Recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners and in over 1,000 offline retail shops. We believe that making it easier for sellers to sell and safer for buyers to buy used-electronics and smartphones is a critical step to achieving that. Visit www.laku6.com for more information. Uraian Pekerjaan Menjawab pertanyaan dari customer dengan tepat dan cepat via channel yang tersedia (live chat, email, WA) Mengidentifikasi kendala yang dihadapi customer dan melakukan eskalasi ke tim/ pihak terkait Melakukan pengecekan dasar terhadap pertanyaan customer melalui tools internal yang disediakan Mengidentifikasi kebutuhan customer serta mengumpulkan masukkan dari customer Memastikan kepuasan pelanggan melalui sikap serta empati yang diberikan saat menjawab pertanyaan Menjaga citra perusahaan serta menjalin hubungan baik dengan customer dengan memberikan pelayanan yang maksimal Mengikuti prosedur & SOP dalam menangani pertanyaan dari customer Menjelaskan produk & proses yang ada di paper.id dengan bahasa yang sopan dan mudah dipahami Kualifikasi Minimum pendidikan D3 Min pengalaman 1 tahun sebagai CS yang menangani pertanyaan melalui live chat, email & call. Punya background di startup/ tech company lebih baik Fasih dalam menggunakan tools customer support/ help desk seperti Zendesk, Olark, Zoho, dsb (Zendesk lebih diutamakan) Menguasai dan mau mempelajari produk secara mendalam untuk menjawab pertanyaan customer Memiliki fleksibilitas dalam jam kerja dan bersedia dijadwalkan secara shift Memiliki kemampuan komunikasi verbal & tertulis yang sangat baik Memiliki orientasi serta empati pada pelanggan yang sangat kuat Memiliki kesabaran, kemampuan aktif mendengarkan serta problem solving dalam menangani kendala customer Mampu mengoperasikan google suite (terutama google sheet) Disiplin terhadap waktu Informasi Tambahan By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.

Responsibilities

The role involves responding to customer inquiries promptly and accurately through various channels. It also includes identifying customer issues and escalating them to the relevant teams while ensuring customer satisfaction.