Job description
Royal Overhead Doors is not like any other commercial or residential garage door supplier. From early beginnings almost 30 years ago, we have grown to become the GTA’s most trusted and reputable garage door supplier. Our long line of happy customers, most of which return time and time again, attest to the customer focus and industry-leading quality of our service
From Toronto to Etobicoke, North York to Concord, our team of professionals, fits, designs and installs doors each and every day. Our design process begins with clear communication; listening to our customers to understand their needs. Through our workmanship and skill, doors can be designed and fabricated to fit our customers’ exact needs. At Royal Overhead Doors, no two customers are treated the same.

SUMMARY:

Answers all Customer Inquiries via telephone or email. Welcomes visitors by greeting them in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories, giving instructions. Maintains security by following procedures; monitoring logbook.

• Answering telephone, screening and directing calls.
• Taking and relaying messages.
• Providing general inquiries to customers
• Greeting persons entering organization and directing persons to correct destination.
• Dealing with queries from the public and customers.
• Monitoring visitor access and maintain security awareness.
• Providing general administrative and clerical support.
• Preparing correspondence and documents.
• Receiving and sorting mail and deliveries.
• Updating phone lists when required.
• Organizing conference and meeting room bookings.
• Tidying and maintaining the reception area.
• Other duties as assigned by Management.
• Following up with the manufacturer as to when garage door orders were to be received;
• Dealing with customer inquiries;
• Scheduling/dispatching installers to projects;