As a Customer Care Front Office Specialist, you are part of the team that creates the everyday customer experience at Westwing. You will support our customers throughout their journey, resolving issues and ensuring every interaction feels personal, helpful, and effortless. Your day-to-day work covers the full range of customer care, from product and order enquiries to delivery topics, returns, and complex escalations. Working closely with internal teams, you will deliver premium service with empathy and reliability to elevate the brand experience for design lovers. This position is permanent and based in Munich.

WHAT YOU'LL DO

• Deliver exceptional, daily customer support across all touchpoints of the customer journey
• Resolve customer enquiries regarding orders, products, deliveries, returns, and complaints efficiently
• Provide personalised, high-touch support for high-value customers to foster brand loyalty
• Take ownership of complex cases and escalations to ensure swift and satisfactory resolutions
• Collaborate closely with logistics, operations, and internal stakeholders to solve operational issues
• Identify recurring customer pain points and leverage AI and automation tools to optimise support workflows and service quality
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