CUSTOMER SERVICE FRONT OFFICE MANAGER

In this role, you will coordinate and support a medium-sized team to deliver outstanding customer service. You’ll help foster a collaborative and customer-focused culture, ensuring our Front Office provides consistent, high-quality support in line with our company standards and values.

KEY RESPONSIBILITIES

• Lead daily operations and support your team in delivering excellent service
• Set and monitor team goals (daily, weekly, monthly)
• Collaborate with the UK Centre of Expertise on service KPIs
• Plan team workloads and optimize use of tools and tech
• Prioritize tasks and ensure resources are aligned to business needs
• Foster engagement and support team development through coaching
• Handle complex customer issues and maintain strong relationships
• Ensure SLA and KPI compliance through best practices
• Review and improve internal processes with a continuous improvement mindset

HOW I MAKE A DIFFERENCE IN THIS ROLE

The Customer Front Office Manager drives a high-performing and motivated team, ensuring excellent service delivery and strong customer relationships. By aligning operations with business goals and fostering continuous improvement, they contribute to a measurable and lasting impact.