Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Service & Fulfillment Support at Helm

Owings Mills, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Communication, Organization, Attention to Detail, Microsoft Office 365, Collaboration, Problem Solving

Industry

Software Development

Description

Description Target Marketing Group, a Helm Company, is growing, and we’re looking for a detail-oriented, customer-focused professional to join our team! If you enjoy working in a fast-paced, collaborative office environment and take pride in keeping orders, details, and customer communications running smoothly, this could be a great fit for you. We have roles that support customer service and fulfillment operations, helping ensure a seamless experience for our clients, vendors, and internal teams. What You’ll Do Support customer service and/or fulfillment processes from order entry through delivery Input, track, and manage orders with accuracy and attention to detail Communicate with clients and customers regarding order status, artwork approvals, shipping updates, and delivery confirmations Coordinate with vendors and internal teams to resolve order issues, shortages, damages, or returns Assist with SKU setup, stock reviews, and order/program tracking Review artwork, branding, and personalization details to ensure accuracy and compliance Maintain clear documentation and order notes for internal follow-up Provide administrative support to Account Executives and team members as needed Contribute to a positive team environment by supporting shared goals Requirements What We’re Looking For 2+ years of customer service or administrative support experience Strong organizational, multitasking, and time-management skills Excellent written and verbal communication skills High level of accuracy and attention to detail Ability to work independently and collaboratively Proficiency in Microsoft Office 365 (Outlook, Excel, Word, Teams, SharePoint) Familiarity with order systems, inventory, or fulfillment processes is a plus College degree preferred but not required Positive attitude and willingness to adapt in a dynamic work environment What We Offer A dynamic, office-based work environment Opportunities for professional growth and development A collaborative and supportive team culture

Responsibilities

Support customer service and fulfillment processes from order entry through delivery. Communicate with clients regarding order status and coordinate with vendors to resolve issues.