JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, a keen ability to analyse customer queries, and the capability to upsell products when appropriate.

QUALIFICATIONS

• Proven experience in a customer service role is preferred.
• Strong communication skills
• Excellent phone etiquette and interpersonal skills.
• Proficient in data entry with attention to detail.
• Strong analytical skills to assess customer needs effectively.
• Ability to work well under pressure in a fast-paced environment.
• A proactive approach to problem, solving and customer satisfaction.
  We look forward to welcoming a new member who is passionate about providing outstanding service and contributing positively to our team!
  Job Type: Full-time
  Pay: £24,500.00-£32,622.50 per year

Benefits:

• Company pension
• Free parking
• Paid volunteer time
• Sick pay

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Assist customers with order placement, tracking, and returns.
• Perform data entry tasks to maintain accurate customer records.
• Demonstrate excellent phone etiquette while handling calls.
• Identify opportunities for upselling additional products or services.
• Analyse customer feedback to improve service delivery.
• Collaborate with team members to resolve complex issues.
• Maintain a positive and professional attitude at all times.