Customer Service Gaming Associate at Knighted Ventures

Los Gatos, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

24.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Mental Math, Teamwork, Attention to Detail, Communication, Stress Management, Problem Solving, Game Fairness Verification, Chip Management, Professionalism, Fast-Paced Environment, Dexterity, Background Check Compliance, Availability, Physical Endurance, Engagement

Industry

Entertainment Providers

Description

Fall Into a New Career with Knighted! 🍂 Bring your passion! We’ll teach the skills. We’re hiring Gaming Associates at Knighted, and we’re looking for people who are great with numbers and thrive in a fast-paced, exciting environment. This isn’t just a job, it’s an opportunity to build real-world skills and start a long-term career with a company that invests in its people. If you’re a night owl looking for a full-time role that keeps your mind engaged and leaves your work at the door, this could be the perfect fit. As a Gaming Associate, your role involves close collaboration with casino personnel and dealers, encompassing tasks like handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You'll help foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues through effective teamwork with the casino staff. Locations: San Jose, CA Pay Rate: $22 - $24 per hour (Additional $2/hour for late-night shifts) Shifts: 4 days, 10 hours (Full-Time only, but be ready to work late hours. Weekend availability required.) Training Schedule: M - F, 12 pm - 8 pm Qualifications Must be 21 years of age or older Authorization to work in the U.S. Proficient in mental math (addition, subtraction, multiplication, and division) Open availability for the casino's 24/7 hours of operation Ability to pass a lifetime background check, credit check, and drug screen for state licensure Physical Requirements Able to sit or stand at a gaming table for 3 to 4 hours at a time Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping) Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location) Able to see, speak, and hear clearly during gameplay Has necessary vision capabilities: close, distance, color, peripheral, and depth perception Comfortable with direct communication and giving corrections when needed Able to stay focused and manage stress effectively in fast-paced, high-pressure environments Why Join Knighted? Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job. You’ll also have the chance to connect with our corporate team and start building your network from day one! Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation. Your commitment to excellence is the driving force behind your growth, and we're excited to stand by you every step of the way, supporting your journey to financial success through continuous learning and skill development. Robust Benefits: Access to an extensive benefits package, including 401(k), student loan assistance, fully-covered health insurance, vision and dental plans, and paid time off. Employee Perks: Team activities, ability to work on multiple games, and opportunities for growth. Community Engagement: Through our Knighted Neighbors program, we provide opportunities to give back. From volunteering at local events to supporting meaningful causes, you can join a team that values making a difference—both inside and outside the casino! Low Physical Demand: This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required! Career Advancement: Progress into leadership roles; many of our current leaders started as Gaming Associates. Interview Process In our interview process, we aim to ensure each person that joins the team is the right fit for Knighted and will provide ample information for you to assess if Knighted is the right fit for you. The process for this role is as follows: Initial Interview - 30 Minutes Final Interview - 30-45 Minutes Orientation - 3-4 Hours Want to see the Gaming Associate role in action? Click here to watch a video and learn more! Please note: submitting an application allows you to be considered for any of our locations across California. To streamline the process and avoid duplicates, please submit only one application. Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations. Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/. By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.

Responsibilities

As a Gaming Associate, you will collaborate closely with casino personnel and dealers, handling tasks such as managing casino chips and ensuring game fairness. You will also be responsible for fostering exceptional customer service and maintaining a positive environment.