Customer Service Gaming Associate at Knighted Ventures

Downey, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

23.0

Posted On

03 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mental Math, Customer Service, Stress Management, Communication, Attention To Detail, Chip Management, Bank Reconciliation

Industry

Entertainment Providers

Description

Virtual Hiring Event Tuesday, July 14 Hiring 20+ Gaming Associates across 2 California locations Training begins as early as Monday, July 20 Knighted is expanding fast across California, and we're hosting a virtual hiring event on Tuesday, July 14 to fill 20+ Gaming Associate openings across two locations. Our virtual hiring event compresses the standard interview process so qualified candidates can be hired and start training quickly. Selected candidates can begin training as early as Monday, July 20. Apply now to book your virtual interview with a recruiter. Event Day What to Expect A 30-minute virtual interview with a recruiter - we cover the role in detail, answer your questions, and get to know you Offers shared within 48 hours - often same-day for strong fits Where We're Hiring Locations & Pay Rates Base rate shown - additional $2/hour for late-night shifts City Pay Rate Bell Gardens, CA $21–23/hour Gardena, CA $21–23/hour Hours & Availability Schedule & Shift Details Work Schedule: Full-time only. 4 days per week, 10 hours per shift (3 days off each week). Weekend Requirements: Friday, Saturday, and Sunday availability is required. Shifts: Be prepared to work late-night and overnight hours. Training Schedule: Mon–Fri, for the first 5 weeks. Want to see the Gaming Associate role in action? Press play to watch a video. If the video doesn't appear, search "Gaming Associate" on YouTube. Requirements Qualifications Must be 21 years of age or older Authorization to work in the U.S. Proficient in mental math (addition, subtraction, multiplication, and division) Open availability for the casino's 24/7 hours of operation Ability to pass a lifetime background check, credit check, and drug screen for state licensure Physical Physical Requirements Able to sit or stand at a gaming table for 3–4 hours at a time Able to use hands and fingers in a dexterous manner (rotating wrists, grabbing, pulling, pushing, pinching, tapping) Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location) Able to see, speak, and hear clearly during gameplay Necessary vision capabilities: close, distance, color, peripheral, and depth perception Comfortable with direct communication and giving corrections when needed Able to stay focused and manage stress effectively in fast-paced, high-pressure environments Grow With Us Why Join Knighted? 🎓 Comprehensive Paid Training No casino experience? No problem. Our training program ensures you feel fully prepared, with hands-on learning and a clear understanding of the job. 💰 Pay Raises With each new game mastered, you open the door to increased compensation. Your commitment to excellence drives your growth, and we're with you every step of the way. 🏥 Robust Benefits 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off. 🤝 Community Engagement Through our Knighted Neighbors program, we provide opportunities to give back - volunteering at local events and supporting meaningful causes. 🪑 Low Physical Demand This role focuses on customer service, quick thinking, and attention to detail - no heavy lifting required. 📈 Career Advancement 99% of our current supervisors, managers, and trainers began their journey as Gaming Associates - clear, achievable pathways into leadership roles. 🏛️ Stable Industry, Steady Work California's card room casino industry is one of the most regulated and resilient industries in the state - it doesn't slow down with the economy. Gaming Associates enjoy consistent hours, reliable schedules, and long-term job security in an industry that has operated continuously for decades and isn't going anywhere. How It Works Hiring Process Our virtual hiring event compresses the standard interview process so qualified candidates can be hired and start training quickly 1 Apply to Schedule Submit your application to reserve your interview time slot for Tuesday, July 14. 2 Recruiter Outreach If your skill sets are a match, a recruiter will reach out via phone, email, or text within 1 business day to confirm details and answer questions. 3 1:1 Virtual Interview (30 minutes) Meet with a recruiter to talk through your experience and fit, and complete a brief math assessment. 4 Decision Offers shared within 48 hours - often same-day for top candidates. 5 Virtual Orientation (3–4 hours) Selected candidates complete a virtual orientation before training begins as early as Monday, July 17. Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations. Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/. By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.

Responsibilities

Manage gaming tables by facilitating gameplay and ensuring accurate chip management and bank reconciliation. Provide high-quality customer service and maintain focus in a fast-paced, high-pressure casino environment.