Customer Service at GDKN Corp.

Vermilion, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Administrative Support, Clerical Skills, Problem Solving, Communication, Process Improvement, Documentation, Order Fulfillment, Credit Confirmation, Contract Management, Pricing Alignment, Stock Allocation, Transportation Coordination, Issue Resolution, Team Collaboration

Industry

Staffing and Recruiting

Description

Company Description The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times. GDKN is one of the very few minority business enterprises in North America that has the status of Preferred vendor with world’s largest corporations in various industries including: Electric Gas Telephone Utilities Manufacturing Defense Banking/Financial, Information Technology Healthcare/Pharmaceutical Job Description The Customer Service Support 1 *Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. *In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience. *Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed. *Assist in updating internal stakeholders on order status and any issues. *Support the generation of order related documents as outlined in established processes. *Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment. *Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment. *Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives. *Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. *Other duties as assigned Minimum Qualifications *High school diploma, secondary education level or equivalent *Two years of related work experience. Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Customer Service Support 1 role involves supporting routine customer enabling activities in the order management process and executing established customer service activities. This includes assisting in identifying obstacles, updating stakeholders on order status, and resolving administrative issues.