YOUR DAY TO DAY AT SWAPFIETS!

As the primary point of contact for our customers, you are responsible for addressing their concerns and providing them with assistance. Whether it’s through phone or WhatsApp, you are the voice behind our company’s customer service. Your goal is to resolve any issues our customers may have, ensuring that they can continue to use our services without any worries. You are always one step ahead, proactively offering assistance before our customers even ask for it.
As a valuable member of a large team, and despite the high volume of inquiries, you easily handle them with your experience and knowledge. You also support the growth and development of your colleagues by sharing your expertise.
In addition, you maintain accurate documentation of all relevant information, including customer agreements and internal knowledge base information. If you notice areas where our customer service could be improved, you are proactive in suggesting solutions and collaborating with the team to implement them.

Please refer the Job description for details