OVERVIEW

We are looking for an enthusiastic and customer-focused Customer Service Representative to join our team. You’ll be the first point of contact for our customers, ensuring their experience is friendly, efficient, and professional. This role also includes supporting day-to-day operational tasks to help keep our business running smoothly.

SKILLS & REQUIREMENTS

• Fluent in English, both spoken and written
• Excellent communication and interpersonal skills
• Strong problem-solving abilities with a customer-first approach
• Accurate data entry skills and attention to detail
• Organisational skills and ability to prioritise tasks effectively
• Basic Photoshop skills (preferred)
• Experience in upselling or sales (advantageous)
  Job Types: Full-time, Part-time, Permanent
  Pay: From £13.00 per hour
  Expected hours: 10 – 35 per week

Benefits:

• On-site parking

Work Location: In perso

• Communicate with customers via phone, email, and live chat in a professional and friendly manner
• Assess customer inquiries and provide accurate, timely solutions
• Maintain excellent phone etiquette and a positive tone at all times
• Accurately pack and process customer orders
• Place and manage wholesale orders with suppliers
• Receive deliveries, unpack, and organise stock
• Respond promptly to customer calls and emails
• Update and manage social media accounts with engaging content
• Maintain and update the company website, including stock levels, product descriptions, photos, and promotions
• Edit images and marketing materials using Photoshop
• Represent the company at events when required
• Collaborate with team members to achieve business goals