As the main point of contact, you ensure smooth and customer-oriented order processing.

Your responsibilities include, among other things:

• Independent entry and processing of customer orders
• Solution-oriented handling of internal, external and customer-specific requests
• Coordination and monitoring of orders, taking into account delivery dates and customer requirements.
• Active bottleneck management to ensure high customer satisfaction
• Handling complaints and managing returns, credit notes and corrections
• Close cooperation with the field service and support in day-to-day business
• Interface function between sales, logistics and production planning
• Maintenance and updating of customer and price data
• Support in debt collection and processing of credit suspensions
• Analysis of existing processes and participation in the optimization of ordering processes.
• Preparation of analyses and reports to support business decisions

This is what you bring with you

Requirements profile

• Successfully completed commercial training, ideally as an industrial clerk or in a comparable field
• Experience in customer service, sales administration or order processing
• Proficient use of common MS Office applications, especially Excel
• SAP knowledge is an advantage.
• Good English skills for communication in an international environment
• Strong service and customer orientation
• Strong communication skills, organizational talent, and a confident demeanor.
• Enjoyment of collaborating with different departments
• Independent, structured and responsible work ethic
• High level of commitment and a strong commitment to quality and customer satisfaction
•