Customer service at i360technologies

Leesburg, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Active Listening, Empathy, Conflict Resolution, CRM Software, Ticketing Platforms, Multitasking, Time Management, Problem Solving, Written Communication, Verbal Communication, Upselling

Industry

IT Services and IT Consulting

Description

Job Description We're looking for a dedicated and empathetic Customer Service professional to join our team in Leesburg, United States. In this role, you'll be the voice of our organization, providing exceptional support to our customers and ensuring their satisfaction with every interaction. You'll work in a fast-paced environment where your ability to listen, understand, and resolve customer concerns will directly impact our company's success and reputation. Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner Listen actively to customer concerns and provide personalized solutions that address their needs Troubleshoot customer issues and escalate complex problems to appropriate departments when necessary Maintain detailed and accurate records of customer interactions and resolutions in our CRM system Follow up with customers to ensure their issues have been resolved satisfactorily Provide product and service information to customers in a clear and helpful manner Handle difficult or upset customers with patience, empathy, and professionalism Identify opportunities to enhance customer experience and suggest improvements to management Meet performance targets including response time, resolution rate, and customer satisfaction scores Collaborate with team members to share best practices and support one another in delivering excellent service Adhere to company policies and procedures while maintaining confidentiality of customer information Qualifications 2+ years of customer service experience in a professional environment Excellent verbal and written communication skills Strong active listening and empathy skills Proven ability to resolve customer issues and handle complaints professionally Proficiency with customer service software, CRM systems, and ticketing platforms Strong multitasking and time management abilities Ability to remain calm and composed under pressure Problem-solving mindset with a customer-focused approach Reliable attendance and punctuality Preferred: Multilingual capabilities Preferred: Experience with sales or upselling techniques Preferred: Knowledge of customer service best practices and industry standards Additional Information All your information will be kept confidential according to EEO guidelines. i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group. Only Direct Hires - No recruiting or staffing firms’ submissions will be considered. Compensation: from USD 0 - monthly

Responsibilities

The role involves responding to customer inquiries across multiple channels and providing personalized solutions to resolve concerns. It also requires maintaining accurate CRM records and collaborating with team members to enhance the overall customer experience.