Customer Service - In-room tech support at Uniguest

Oakmont, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

17.5

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Troubleshooting, Basic Computer Skills, Technical Support, Equipment Maintenance

Industry

Software Development

Description

Position Summary Uniguest is seeking a customer service-focused candidate to join our pCare Services team as a Hospital Support Representative. In this part-time position, you will help support the maintenance of our technical solutions deployed in hospitals, such as in-room TV, by providing front-line service to patients and staff. Shifts & Location * Location: Jefferson Abington Hospital (1200 Old York Rd, Abington, PA 19001) * Days: Friday & Saturday + any day of your choice * Hours: 9:00AM-5:00PM EST Primary Responsibilities * Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations * Collaborate with other team members to troubleshoot and resolve any issues affecting services * Familiarize customers with the use of our interactive system and its features * Replace small defective equipment as needed (tv, pillow speakers, phones) * Perform other related duties as assigned. Experience & Skills * Exceptional customer service and communication skills * Be self-motivated and able to work independently in a fast-paced environment * Basic computer skills * Customer service experience 1 year is preferred Required Qualifications * High school diploma or equivalent * Ability to work onsite at hospitals daily and travel between each location as needed * Must be able to lift 25 lbs. and climb a 6-foot ladder * Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination and Flu vaccination About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers. Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.

Responsibilities

Provide onsite technical support for in-room hospital systems to patients and staff. Responsibilities include troubleshooting services, educating users on interactive systems, and replacing defective hardware.