Customer Service Inbound at Concord Servicing

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

20000.0

Posted On

11 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Loan Calculations, 10 Key, Microsoft Word, Microsoft Excel, Microsoft Outlook, Problem Resolution, Documentation, Professionalism, Bilingual

Industry

Financial Services

Description

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. A Customer Service is responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiry within the time frame or guidelines established. Responsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established. Comply with all applicable laws and regulations as they pertain to each call. Handle irate customers in a professional manner. Assist operational groups with tasks and/or projects as needed. Able to react to change productively and handle other tasks as assigned. Excellent communication skills. Good grammar, voice and diction. Ability to communicate effectively with public and coworkers in a professional and courteous manner. Excellent customer service skills (friendly, courteous and helpful) Knowledge of loan calculations, 10 Key, Word, Excel, Microsoft Outlook Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus. Must be willing and able to work in excess of 40 hours per week when business conditions or special projects such as conversions, maintenance season, month end preparation, internal audits and client visits make such scheduling necessary Salary 10,600 mx Internet Bonus 400 mx Bonus 7,000mx Vouchery Bonus 2,000mx Medical Insurance Life Insurance Dental Insuranc

Responsibilities

The Customer Service representative is responsible for managing incoming calls and providing accurate information or resolutions to customer inquiries. They must also maintain proper documentation and handle irate customers professionally while adhering to all relevant laws and regulations.