The City of Markham is proud to be recognized for the 5th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.
Applications are now being received for the Information Services Attendant positions in the Recreation Services Department, Community Services Commission. To apply for this position, please submit your cover letter and resume online by August 11, 2025.
Join us and make a lasting difference!

JOB SUMMARY:

Under the direction of the Community Manager, this position is responsible for providing a consistent level of front-line customer service to visitors, rental clients, researchers, group tour and program organizers, suppliers, trades people and others requesting information at our Markham community centres.

QUALIFICATIONS:

• Enrolled in or partial completion of High School
• Some prior experience in the capacity of serving customers
• Minimum age of 16 years at the start of employment
• Standard First Aid with CPR “C” with Automatic External Defibrillator (AED)
• Drivers License is an asset
• Superior customer service and communication skills and sensitivity to interact with a diversity of patrons in a courteous and efficient manner
• The ability to work a diverse group of volunteers of various ages, cultures and skill levels. Computer skills an asset

• Receives and accurately handles customer requests (phone, in person and/or via email) and provides information for information about the site, current events, rentals and other activities.
• Following detailed procedures, assists patrons with the registration process by reviewing program details with patrons, checking on system for program availability, issuing receipts to patrons and forwarding application forms and cheques to the Contact Centre.
• Sells and processes rental and programming services ensuring the staff and facility resources are available. Receives cash and records sales in an automated ‘Point of Sale’ system.
• Ensures clean and safe conditions in the front office and general reception area; Reports facility issues to maintenance and/or appropriate staff.
• Assists Customer Service Supervisor with registration desk and/or facility openings when required which may include assisting with registration area/facility closings, checking to ensure all buildings are locked, alarms set and assets secured.
• Ensures an adequate supply of program and promotional materials to provide to the public and notifies appropriate staff when supplies are low.
• May conduct facility tours and provide information on promotion packages.
• Other duties as assigned.