Customer Service/Inside Sales - Asta at Janus International Group

Mount Airy, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inside Sales, Order Processing, Communication, Problem Solving, Attention to Detail, CRM Software, Product Knowledge, Sales Techniques, Data Entry, Complaint Resolution, Time Management, Team Collaboration, Credit Policies, Lead Time Management, Order Accuracy

Industry

Wholesale Building Materials

Description

Overview Answer questions and process orders from commercial customers or sales. Responsibilities Convert quotations to work orders from customer-signed acknowledgements, contracts, purchase orders, or will calls. Create work order files and check order for correctness prior to filing. Communicate credit policies to customers and collect COD payments. Review weekly Hold Report generated by Credit Manager to determine if any local customers are on hold. On hold customers cannot pick up material without bringing account current. Submit all new orders, revisions, change orders, and installations to manager for approval. Inform production of any run-ins, stock orders, and time sensitive issues. Check order acknowledgements to ensure product and pricing are correct. Create returned goods authorizations and replacement orders as needed. Familiarize oneself with all product literature, shop drawings, specifications, color charts, price books, default pricing, changes in policy and procedures, shipping procedures, and warning information. Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Inform customers by mail, telephone or email of order information, such as unit prices, shipping dates, and any anticipated delays. Receive and respond to customer complaints. Initiates any changes, no charge or credit request to resolve customer complaint. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Check production lead time to determine availability of requested merchandise. Review orders to insure completeness and accuracy of data in software system. Attempt to sell additional merchandise or services to prospective or current customers. Assist and fill in when supervisor/co-workers are out of office Keeps work area clean and neat. Ensure CRM software is up to date. Other duties as assigned Qualifications High school diploma or GED. Two to four years previous work-related skill, knowledge, or experience. Intermediate computer skills required; Outlook. Ability to communicate by telephone in a clear and professional manner required. PHYSICAL DEMANDS: Regularly required to sit, stand, and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

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Responsibilities

The role involves answering questions and processing orders from commercial customers, converting quotations to work orders, and ensuring order accuracy. Additionally, the position requires communication with customers regarding order information and handling complaints.