WHO WE ARE

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada’s Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

WHY THIS ROLE MATTERS

The Electrical Customer Service, Inside Sales representative is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organisational sales targets. Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. This role will involve working at the counter to assist and interact with our customers when needed.
This role matters because it’s the backbone of customer satisfaction and operational success. As an Inside Sales Representative, you ensure accurate quotes, orders, and returns while building trust and strong relationships with customers and suppliers. Your collaboration with the sales team, proactive problem-solving, and excellent customer service directly impact our reputation and mission to help communities thrive.

WHAT TO EXPECT IN THE ROLE

• CUSTOMER RELATIONS:Handles customer inquiries, coordinates calls, assists with sales, and supports Outside Sales.
• QUOTATIONS:Prepares accurate quotes.
• PROJECT MANAGEMENT:Supports projects and quotations, escalating complex issues as needed.
• ORDER MANAGEMENT:Processes and updates orders across multiple channels.
• STOCK MONITORING:Reports stock shortages and suggests new items based on demand.
• RETURNS (RMA):Manages return processes.
• SALES MONITORING:Tracks sales, open orders, and pricing to drive growth.
• OTHER TASKS:Supports warehouse, inventory, and branch safety initiatives.