Brand
Vacancy title
Customer Service/Interaction Specialist – Spanish speaker (f/m/d) (100%)
Ref
20794
Function
Sales Europe
City
Segrate
Salary
Competitive
Closing date
08/04/2025
Description
Triumph Group joins the ranks of global leaders in the lingerie sector, with a multi-facetted product palette that is sold in more than 80 countries, from Norway to Morocco and from Chile to Australia. This is taken care of by around 20,000 wholesale customers, with whom Triumph has traditionally had close relations, in addition to a dense network of more than 2,300 controlled points of sale, which are operated both by partners and by Triumph itself. The company is mindful of the fact that quality products must be accompanied by excellent service in order to satisfy demanding consumers.
Learn more about Triumph on:
www.triumph.com
www.facebook.com/Triumph/
www.instagram.com/Triumph/
www.linkedin.com/company/triumph-international/
Our Customer Success Department for our office in Segrate (MI) is looking for a

YOUR IDEAL PROFILE:

• At least 2 years of experience in Customer Service a/o Contact Center Area, in B2B
• Advanced communication skills in Italian, Spanish and English, both verbal and written
• Accuracy and methodology in execution of operational tasks
• Good interpersonal and communication skills, showing a Customer-centered approach; pleasure to work in a cross-border team and with different cultures
• Target driven & solution oriented with a quality mindset
• IT proficiency: good knowledge of Microsoft Office (especially Teams, Excel, Word) is a must have, experience with SAP (SD and BW module) is a nice to have, experience with Salesforce is a nice to have
• Mobility (availability for around 2 trips per year, each lasting a few days, most likely to Spain)
  We offer:
  You will never walk alone
  As a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are respect and value for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.
  Make a Difference, together
  The future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.
  Putting People at the center
  At Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning Academy
  We continuously strive to recruit new talent, offering them one of the textile industry’s most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company’s workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.
  Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
  If you are seeking a great opportunity to develop your career, please send us your CV in Englis

• Fulfilling all in- and outbound communication channels and drive pro-active customer-oriented Contact Center according to set KPIs, including the according reflection in the CRM system; this might include Customer Order taking as well as Customer Complaint Management
• Act as the Voice of our Customers, translating his/her impulse into excellent Customer Experience through all touch points in a relevant time span
• Perform best in class end2end returns management, starting from return request management and finish with sending agreed documents to customer including an active internal cooperation with warehouse
• Performing the intake and maintenance of Customer Orders via the Contact Center Team
• Performing the business needed Credit/Debit Memo creation on time and in the correct way including sharing of documents with Business Partners and confirm completion to the requestor
• Maintain Customer Information Management