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Customer Service Intermediate Analyst at Citi

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Client Management, Process Improvement, Analytical Skills, Project Management, Organizational Skills, Coaching, Communication, Problem Solving, Investigative Skills, Fluency in English, Fluency in German, Fluency in French, Fluency in Spanish, Regulatory Knowledge, Market Awareness

Industry

Financial Services

Description

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally and in line with departmental standards Develop and maintain client portfolio through regular calls and face to face interaction, as needed Inform clients about problems (system failures, market issues) and provide regular resolution updates Advise on and advocate the implementation of process improvement and reengineering to improve client experience Maintain knowledge of new market and regulatory requirements affecting client portfolio/base Escalate customer feedback, processing delays and errors appropriately Provide coaching, support to team Vast customer service experience An additional European language such as German, French, or Spanish, in addition to English (fluent in writing and speaking) Relevant experience (business/financial environment) preferred Project management and organizational skills to prioritize multiple tasks Proven investigative and analytical skills Then apply to discover the true extent of your capabilities! ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Customer Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Manage a portfolio of high-profile clients, ensuring timely and professional resolution of queries. Maintain client relationships through regular communication and provide updates on issues affecting them.