SUMMARY

The trainee will be included in the Sales Support & Customer Service department of Knauf Italy and will have the opportunity to carry out a training project with focus on the following activities:

• learning the successful strategy that puts the customer at the center
• learning to know the customer and his needs
• board and operational tools for customer management
• proactive customer management integrated into modern marketing
• communication tools for Customer Care and techniques for managing difficult relationships
• commercial support: relationship management with B2B customers, support for the Knauf Italy sales network
• operational support: Reception and entry of orders via Sap management software. Completion and optimization of the same.

Please refer the Job description for details