We are currently seeking a Customer Service & Internal Sales Executive to join a well-established, family-run SME based in Newtown, Powys. Working within a busy existing team of 8 people you will be required to provide friendly, helpful customer service and develop a base of existing accounts.

Key duties and responsibilities

• Answer incoming telephone calls in a timely and professional manner
• Processing of telephone, email & website orders
• Advise customers of products and services on offer
• Professionally handle customer queries & resolve any issues in line with personal level of responsibility
• Develop and maintain relationships with existing accounts
• Conduct follow up calls to existing accounts to promote new products and services
• Assist with any other reasonable tasks as required

REQUIREMENTS:

• Previous experience of working in a similar role
• Experience of working to KPI’S
• Good telephone interaction
• The ability to work well in a team
• Working knowledge of IT programmes
• Practical and logical; the ability to solve problems quickly and accurately
• Keen attention to detail
• Strong literacy & numeracy skills

• Answer incoming telephone calls in a timely and professional manner
• Processing of telephone, email & website orders
• Advise customers of products and services on offer
• Professionally handle customer queries & resolve any issues in line with personal level of responsibility
• Develop and maintain relationships with existing accounts
• Conduct follow up calls to existing accounts to promote new products and services
• Assist with any other reasonable tasks as require